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Case Studies -Call Center - Telecommunications

Telecommunications/Call Center

PDF FormatSuccessful Recruitment Process Outsourcing through Adaptive RPOSM for a major call center delivers better candidate sourcing and screening and a dedicated on-site recruitment team

Outcome in Brief

Superior recruitment efficiencies including:

Challenge

The client manages a cluster of call centers operating under the umbrella of a parent company located in the western United States. They not only faced significant challenges in their hiring and retention efforts, but were also opening up a new call center and needed strong recruitment methodologies in place for its launch.

Some of the other key hurdles included a saturated market and branding challenges involving the call centers’ reputation among the regional labor force.

Successes

Significant recruiting results were achieved in the following areas:

Solution

Results

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